Privacy Policy
Effective Date: January 1, 2026
Introduction
LingoRelay ("we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our platform.
Information We Collect
- Account information (name, email, company details)
- Usage data (sessions, interactions, support activity)
- Communication data (messages and voice transcripts processed for translation)
- Technical data (IP address, browser type, device information)
How We Use Your Information
- Provide real-time translation services
- Improve platform performance and accuracy
- Ensure security and prevent abuse
- Communicate updates and support notifications
Translation & AI Processing
LingoRelay processes text and voice data to provide translation services. This may involve automated systems and third-party AI providers. Data is processed securely and only for the purpose of delivering the service.
Data Sharing
We do not sell your data. We may share data with trusted infrastructure and service providers (such as cloud hosting or translation services) strictly to operate the platform.
Data Retention
We retain data only as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time.
Security
We implement industry-standard security measures including encryption, access controls, and monitoring to protect your data.
Your Rights
- Access your personal data
- Request correction or deletion
- Opt out of communications
- Request data portability (where applicable)
Cookies
We use cookies to improve user experience, analyze traffic, and support authentication.
GDPR Compliance
LingoRelay complies with the General Data Protection Regulation (GDPR). When processing personal data of individuals located in the European Economic Area (EEA), we act as a data processor on behalf of our customers.
Data Controller and Processor Roles
Customers using LingoRelay act as the data controller of customer communications. LingoRelay acts as a data processor, processing data solely to provide the service.
AI and Data Usage
Customer data processed through LingoRelay is not used to train artificial intelligence models unless explicitly authorized by the customer.
International Data Transfers
Where personal data is transferred outside the European Economic Area, appropriate safeguards are implemented, including standard contractual clauses.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the platform constitutes acceptance of updates.
Contact Us
If you have any questions about this Privacy Policy, please contact us here :
privacy@lingorelay.com